Terms and Conditions
This page sets out the Terms and Conditions that govern your use of Eurofortune. It explains the relationship between us and our users, and the basic rules that apply when you register, play and use our services. By creating an account and using the site you accept these terms, so please read them carefully. If you have questions you can contact support at [email protected].
Account responsibilities
You are responsible for keeping your account details secure and for all activity that happens under your account. Do not share login details. We may require you to change your password or to enable two-factor authentication for security reasons. If you suspect unauthorised access, contact our support team immediately.
Eligibility requirements
To open an account you must be at least 18 years old and legally permitted to gamble in your country of residence. We may refuse registrations or close accounts where local law prevents participation. Only one account is permitted per person, household, payment method or IP address unless otherwise agreed in writing.
Verification checks
We carry out identity and age verification (KYC) before allowing withdrawals or where required by our risk policies. You must provide valid photo ID and proof of address when requested. Delays in providing documents may result in withdrawal holds or account restrictions.
Acceptable platform use
Use of the site must be lawful and honest. Prohibited conduct includes fraud, collusion, bonus abuse, use of multiple accounts to exploit promotions, and attempts to conceal your location with VPNs when restricted. We reserve the right to suspend or close accounts and void wagers or winnings where we reasonably suspect a breach of these rules.
General bonus and promotion rules
Bonuses and promotions are subject to specific terms that will be shown with each offer. Typical conditions include minimum deposit thresholds, wagering requirements and game contribution schedules. Only one promotion may be active as stated in the offer terms and any abuse of bonus mechanics may lead to forfeiture of bonus funds and winnings.
Deposits and withdrawals
Deposit and withdrawal methods available to you will be shown in the cashier. We apply verification checks before processing withdrawals. Withdrawal limits, processing times and minimums may vary by method and by account status. We may split large payments or apply security holds where required to complete checks or comply with our risk policy.
Dispute resolution
If you have a complaint please contact our support team so we can investigate. We will aim to respond and resolve issues promptly. If you remain dissatisfied you may escalate the matter for further review - details of our complaints process are available on request. Our decisions will be made in line with these terms and applicable law.
Changes to terms and conditions
We may update these terms from time to time. Material changes will be notified via the site or by email where reasonably possible. Continued use of the site after changes are published constitutes acceptance of the revised terms. Please check this page regularly for updates.