User Privacy Policy

This Privacy Policy explains how Eurofortune collects, uses and protects the personal information you provide when you register, play or otherwise interact with our online casino. We take your privacy seriously and aim to be clear about the data we hold, why we need it and the choices available to you as a UK user.

Types of data we collect

We collect several categories of information to operate your account and comply with legal obligations. These fall into three main groups - personal data, technical data and transactional data.

Personal data

Personal data includes information you give us directly when registering or verifying your account. Typical items are your full name, date of birth, contact details, postal address, identity documents provided for verification, and any communications you send to our support team.

Technical data

Technical data covers information collected automatically when you use our site or apps. This includes IP address, device and browser type, operating system, geolocation data where provided, session details and cookie identifiers. We use this data to keep the service secure and running smoothly.

Transactional data

Transactional data relates to your activity with us - deposits and withdrawals, payment method and currency, bets placed, game history and any bonuses used. We retain transaction records for accounting, fraud prevention and regulatory purposes.

How we use your information

We use your data to provide and manage your account, carry out identity verification and anti-fraud checks, process payments, handle withdrawals, deliver customer support and meet our legal obligations. With your consent we may also send marketing messages about promotions and offers - you can opt out at any time.

Data protection practices

We protect personal information using industry-standard technical and organisational measures, including encryption in transit, access controls and secure data storage. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. We retain information only as long as necessary for the purposes set out and as required by applicable law.

Cookies and tracking technologies

We use cookies and similar technologies to remember your settings, improve site performance, analyse usage and deliver personalised content. Cookies fall into categories such as strictly necessary, performance and marketing. You can manage cookie preferences via your browser settings or the cookie banner on our site.

User rights

If you are a UK resident you have rights in relation to your personal data, including the right to access, correct, restrict or delete your data, object to certain processing and request data portability. Where processing is based on consent you may withdraw consent at any time without affecting processing carried out prior to withdrawal.

Access, correction and deletion

You can review and update certain details in your account settings. For other requests - for example to obtain a copy of your personal data, correct errors or request deletion - contact us by email at [email protected]. We will respond to verifiable requests in line with applicable law.

Information sharing and third parties

We may share information with service providers who assist with payments, identity checks, fraud prevention, hosting, analytics and customer support. We also disclose data when required by law or to protect rights and safety. In the event of a business reorganisation or sale, personal data may be transferred as part of that transaction subject to confidentiality protections.

Privacy policy updates

We may update this policy to reflect changes in our practices. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted indicates your acceptance of the revised terms.